PT4 is not tracking hands after a Winamax client update

[Saltychap]

I have the latest version of PT. I tried adding manually on PT the new directory that was changed on the Winamax client after the updated but it doesn't read any hand when I click on "Get Hands while playing". The HUD is working normally though.

[Flag_Hippo]

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few minutes and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

[jmmosko]

I have the same problem with the new version of Winamax. The problem is related to the renaming of "Go Fast" to "HOLD-UP" in the hand history files.
Winamax says you need to make a update of PT4

[Flag_Hippo]

This should be resolved with the next update of PokerTracker 4. If you want to test a pre-release version with the fix then please open a Support Ticket.

[magico1973]

I have the latest version of PT. I tried adding manually on PT the new directory that was changed on the Winamax client after the updated but it doesn't read any hand when I click on "Get Hands while playing". The HUD is working normally though.

Same problem over here, I play fast tables.

[Thierry673]

hi i have strictly same problem