PT4 is not tracking hands after a Winamax client update

Questions and discussion about PokerTracker 4 for Windows

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PT4 is not tracking hands after a Winamax client update

Postby Saltychap » Tue Mar 21, 2023 6:13 pm

I have the latest version of PT. I tried adding manually on PT the new directory that was changed on the Winamax client after the updated but it doesn't read any hand when I click on "Get Hands while playing". The HUD is working normally though.
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Re: PT4 is not tracking hands after a Winamax client update

Postby Flag_Hippo » Wed Mar 22, 2023 7:27 am

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue by playing on a table for a few minutes and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: PT4 is not tracking hands after a Winamax client update

Postby jmmosko » Wed Mar 22, 2023 12:29 pm

I have the same problem with the new version of Winamax. The problem is related to the renaming of "Go Fast" to "HOLD-UP" in the hand history files.
Winamax says you need to make a update of PT4
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Re: PT4 is not tracking hands after a Winamax client update

Postby Flag_Hippo » Wed Mar 22, 2023 1:18 pm

This should be resolved with the next update of PokerTracker 4. If you want to test a pre-release version with the fix then please open a Support Ticket.
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Re: PT4 is not tracking hands after a Winamax client update

Postby magico1973 » Wed Mar 22, 2023 6:07 pm

Saltychap wrote:I have the latest version of PT. I tried adding manually on PT the new directory that was changed on the Winamax client after the updated but it doesn't read any hand when I click on "Get Hands while playing". The HUD is working normally though.


Same problem over here, I play fast tables.
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Re: PT4 is not tracking hands after a Winamax client update

Postby Thierry673 » Thu Mar 23, 2023 4:56 am

hi i have strictly same problem
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