ROI% seems to be incorrect

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ROI% seems to be incorrect

Postby Brokenghost » Tue May 16, 2023 6:41 pm

Hi all,

I was just taking a look at my tournament stats and there seems to be an issue with the calculation of ROI, as detailed in the image below. The ROI is given as 11.22%, whereas my profit of $697.31 from $3779.31 in buy-ins is actually 18.44%

Can anyone please clarify what is going on here?

Many thanks,

B
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Brokenghost
 
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Re: ROI% seems to be incorrect

Postby Flag_Hippo » Wed May 17, 2023 4:48 am

I cannot reproduce this issue and the ROI value I am seeing is calculated correctly. Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this and then attach your support bundle to a Support Ticket along with a screenshot of the entire report window with no information cropped out. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. Also please check to see if the issue is specifically in this report by checking to see if your ROI is calculated correctly in a different report.
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Re: ROI% seems to be incorrect

Postby Brokenghost » Wed May 17, 2023 1:27 pm

Thanks, I have created the ticket.

How can I see if my ROI is calculated correctly in a different report?

-B
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Re: ROI% seems to be incorrect

Postby Flag_Hippo » Thu May 18, 2023 4:57 am

The ROI stat is included by default in 'Results -> Overview Report -> (By Description or By Buyin or By Tournament)' with the 'Advanced' tab selected. Or you can add the ROI stat to an existing report or a custom report.
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Re: ROI% seems to be incorrect

Postby Brokenghost » Fri May 19, 2023 12:53 pm

Perfect, I see where you mean and can confirm that the same figure is given in those reportrs.

- B
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Re: ROI% seems to be incorrect

Postby Flag_Hippo » Sat May 20, 2023 5:18 am

OK thanks. There was an issue where some stats would display correctly in reports but not in the section from your screenshot so that's not the issue here. A technician will assist you in your ticket to find out what's going on in your case.
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Re: ROI% seems to be incorrect

Postby Brokenghost » Sat May 20, 2023 1:03 pm

Perfect, thanks for the help.
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