Pokerstars.de no HUD for Zoom tables

[east4loca]

After German Players were migrated to Pokerstars.de there is no working HUD for Zoom tables. Latest Update for Pokertracker is installed (4.17.8).
Any help is appreciated.

[east4loca]

I have attached a screenshot of the error message below.

[IngoKr]

Same here. Tournament and normal CG HUD is working fine.

[Flag_Hippo]

If you haven't already done so uninstall and reinstall PokerStars as suggested in that message. If it's still not working after that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Zoom Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. Thank you.

[east4loca]

If you haven't already done so uninstall and reinstall PokerStars as suggested in that message. If it's still not working after that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Zoom Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. Thank you.

Thanks Flag_Hippo. Support Ticket with Bundle was created today.

[east4loca]

The issue above is now fixed an the thread can be closed.
Thank you for the quick fix.

[Flag_Hippo]

Thanks for confirming.

[ebalf]

May I ask how this issue has been fixed?
I also have PT 4.17.8 installed and I experience the same issue.

[Flag_Hippo]

May I ask how this issue has been fixed?
I also have PT 4.17.8 installed and I experience the same issue.

The update for the Zoom HUD downloads automatically. As long as you have restarted PokerTracker 4 since you would have it as long as 'Configure -> Options -> Automatically Download Updates' is enabled which it is by default. If you haven't already done so uninstall and reinstall PokerStars and if your Zoom HUD is still not working after that turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the issue and then attach your support bundle to a Zoom Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.