So we can see what's going on here please start PokerTracker 4 via "Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)" even if nothing appears to be happening (press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging if you are on a Mac) and then attach your log file to a
Support Ticket--> C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log
(Windows)--> Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log
(Mac)If you do not see the AppData folder in Windows File Explorer then please refer to
this guide.