il ne se télécharge pas

Questions and discussion about PokerTracker 4 for Windows

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il ne se télécharge pas

Postby souscription » Wed May 24, 2023 3:05 pm

je viens de prendre une License et il ne s'ouvre pas comment faire
il ne se télécharge pas
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Joined: Wed May 24, 2023 5:14 am

Re: il ne se télécharge pas

Postby Flag_Hippo » Thu May 25, 2023 4:38 am

So we can see what's going on here please start PokerTracker 4 via "Windows Start Menu -> All Programs -> PokerTracker 4 -> PokerTracker 4 (Logging Enabled)" even if nothing appears to be happening (press/hold the "Alt/Option" key while starting PokerTracker 4 to enable logging if you are on a Mac) and then attach your log file to a Support Ticket

--> C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log (Windows)

--> Users\{Mac Login}\Library\Application Support\PokerTracker 4\Logs\PokerTracker4.log (Mac)

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.
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