Pokertracker 4 Hud freezing

Questions and discussion about PokerTracker 4 for Windows

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Pokertracker 4 Hud freezing

Postby judgearmada » Fri Sep 22, 2023 7:57 am

For months now when I'm playing a session with multiple tables my PT4 Hud just freezes, stops updating and is unresponsive. I usually then go into the app and tell it to stop getting hands, at which point the app freezes. I have to force quit it in task manager to reset it. This happens over and over and over. It's becoming borderline unusable now
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Re: Pokertracker 4 Hud freezing

Postby Flag_Hippo » Sat Sep 23, 2023 2:55 am

So we can find out what's causing that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your log file to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder. One thing to note is that every time you close/restart PokerTracker 4 it will begin a new log so you'll want to save/send that PokerTracker4.log file before restarting PokerTracker 4 again.
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