not working on tournament hands

Questions and discussion about PokerTracker 4 for Windows

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not working on tournament hands

Postby olleh » Mon Sep 09, 2024 6:05 pm

It seems like getting hands by importing but hud is not showing on my ACR poker and pokertracker4 while i m playing tournaments.
Cash game one is working on both [ app + hud ]
I don't know how to fix it for tournament one.
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olleh
 
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Re: not working on tournament hands

Postby Flag_Hippo » Tue Sep 10, 2024 4:00 am

The duplicates in your screenshot indicate a configuration or database issue. So we can see what's causing that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket where a technician can review your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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