Currency mismatch

Questions and discussion about PokerTracker 4 for Windows

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Currency mismatch

Postby creamtown » Tue Dec 10, 2024 8:29 pm

Hello,

I am a canadian player on pokerstars and gg poker, I noticed when I win a certain dollar amount, like $10, pokertracker will input the win as $15. This also occurs with some losses, its reporting my losses much bigger than they are. Is this an issue with how I set up the software? It feels like pokertracker thinks I'm playing in USD and converts it to CAD when its uploaded, but idk how to fix that issue. I am playing in CAD on both gg and stars.

I only noticed this becuase I cashed in a tournament and pokertracker inputed my win as much higher than it actually was, and noticed my wins and losses were all wrong since I've had the software.
creamtown
 
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Re: Currency mismatch

Postby Flag_Hippo » Wed Dec 11, 2024 7:34 am

Unfortunately GGPoker do not specify in their downloadable files which currency any hands/tournaments are played in so it's not possible for PokerTracker 4 to differentiate between $USD and $CAD on GGPoker. If you open a Support Ticket we can notify you if there is any change or workaround made available to account for this.
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