Fattal error and crush by hands import

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Fattal error and crush by hands import

Postby Shebl » Sat Dec 17, 2011 8:18 pm

Sorry for the late respond. I just began a test phase.
Actually I am a Mac user, but in order to participate in Beta tests I bought Windows 7
and installed it through the bootcamp. So I have to separate OS on my Mac
Lion and Windows 7.

The first impression - PT4 the best poker software ever! good job guys!

Some points:

ca. 60k hands (Pokerstars €-tables) were exported from PT3 database into the separate folder.

I tried to import them into the PT4 database from fail, from folder, from email, copy/paste into the Pokerstars directory, from all possible methods - no chance.

Fatal error and crush.

Crush report was sent as requested.

If I should provide you with some HH´s or log.files,
do not hesitate to contact me.

My personal opinion, that it have been caused due to the "€" symbol in PT3 exported hands.

By the way, how can it be solved? At this point of time I do not have any solutions...

New played or observed hands imported properly.

Best regards

Shebl
Shebl
 
Posts: 16
Joined: Tue Feb 23, 2010 6:18 pm

Re: Fattal error and crush by hands import

Postby WhiteRider » Sun Dec 18, 2011 7:01 am

If you haven't already, please update to the latest version 4.01.2 (you will be asked to download and update next time you run PT4).
If you still have problems in 4.02.1 please attach an example hand history file which causes the crash to a Support ticket so that we can investigate further.
Thanks.
WhiteRider
Moderator
 
Posts: 53588
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Fattal error and crush by hands import

Postby Shebl » Sun Dec 18, 2011 7:13 am

Hello

I installed PT4 4.01.2 before crush.
I would like to fill in more important information.

Just right now I tried to convert existing PT3 database into the PT4 database.
The result is the same:

ERROR: PokerStars Unable to import hand. Reason: Invalid limit (Û0.25 NL (6 max)) for hand #72276811368
ERROR: PokerStars Unable to import hand. Reason: Invalid limit (Û0.25 NL (6 max)) for hand #72276827453
ERROR: PokerStars Unable to import hand. Reason: Invalid limit (Û0.25 NL (6 max)) for hand #72276933316
Imported 100 of 60,718 hands and 0 of 1 tournament summaries...
Imported 100 of 60,718 hands and 1 of 1 tournament summaries...
Imported 156 of 60,718 hands and 1 of 1 tournament summaries...
Import complete. Cleaning up...
Conversion complete.

But please notice, all another hands, tournaments were converted properly.
Importing only of Euro-Hands is not possible.

I will attach some HH and log file to the support ticket.

Best regards,

Shebl
Shebl
 
Posts: 16
Joined: Tue Feb 23, 2010 6:18 pm

Re: Fattal error and crush by hands import

Postby WhiteRider » Sun Dec 18, 2011 7:59 am

Thanks - it seems like the file encoding is not being handled correctly there for some reason, and your files should show us what is going on.
Please post your ticket number here when you're ready and we'll follow this up ASAP.
WhiteRider
Moderator
 
Posts: 53588
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Fattal error and crush by hands import

Postby Shebl » Sun Dec 18, 2011 8:54 am

Hello,

support ticket N 115497

Best regards,

Shebl
Shebl
 
Posts: 16
Joined: Tue Feb 23, 2010 6:18 pm


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