Mouse right click Edit Tournament Results not working

Questions and discussion about PokerTracker 4 for Windows

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Mouse right click Edit Tournament Results not working

Postby erodas » Thu Dec 22, 2011 12:29 pm

Subj. In any section, for example Results, I select any tournament and right click on it then click on Edit Tournament Results -- it doesn't load that tournament for editing.
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Re: Mouse right click Edit Tournament Results not working

Postby kraada » Thu Dec 22, 2011 2:32 pm

That looks like it's working properly in 4.01.5 for me - what do you see in the Edit Results window that appears?
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Re: Mouse right click Edit Tournament Results not working

Postby erodas » Thu Dec 22, 2011 2:39 pm

kraada wrote:That looks like it's working properly in 4.01.5 for me - what do you see in the Edit Results window that appears?


same version here. empty window, that is all I see
screenshot attached.
Attachments
20111222_PT4_03.PNG
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Re: Mouse right click Edit Tournament Results not working

Postby kraada » Thu Dec 22, 2011 3:59 pm

Can you send us a log file of this via the support system and post the ticket number here? I'd like to see what query is running.
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Re: Mouse right click Edit Tournament Results not working

Postby erodas » Thu Dec 22, 2011 4:25 pm

kraada wrote:Can you send us a log file of this via the support system and post the ticket number here? I'd like to see what query is running.


sure, I just can't find logs, there is no such file in program folder at first glance...
you should make personal signature in the forums with link to the ticket registration (it is very well hidden ;-) and how to find log files ;-)
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Re: Mouse right click Edit Tournament Results not working

Postby kraada » Thu Dec 22, 2011 6:03 pm

In PT4 click File --> Show Data Directory.

The log is in that folder.
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Re: Mouse right click Edit Tournament Results not working

Postby erodas » Thu Dec 22, 2011 7:44 pm

btw it worked two times for me when I was trying to induce the same problem. But the problem still persists. Ticket 115710 contains log file.
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Re: Mouse right click Edit Tournament Results not working

Postby kraada » Fri Dec 23, 2011 11:30 am

Thanks we'll look into it.
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