After Partypoker update PT4 works very slow

Questions and discussion about PokerTracker 4 for Windows

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Re: After Partypoker update PT4 works very slow

Postby bgbstt » Fri Nov 23, 2012 11:22 am

we got a winner. thx.
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Re: After Partypoker update PT4 works very slow

Postby MartinBKK » Fri Nov 23, 2012 1:57 pm

HUD constantly freezing with party poker fast forward tables in 4.05.6

I am running an i5 8GB RAM and SSD with windows 7 home premium 64bit. Also,when 4 tabling my pc is lagging terribly using 60% CPU.
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Re: After Partypoker update PT4 works very slow

Postby kraada » Fri Nov 23, 2012 3:42 pm

Please try 4.05.5 and see if that works any better. If that doesn't, please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.
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Re: After Partypoker update PT4 works very slow

Postby hagscel » Fri Nov 23, 2012 3:59 pm

4.05.5 didnt work (properly) for me on fulltilt; didnt work on party nor wpt; you really should be looking for at least a workaround like a tested simplified and downloadable hud; sickening.

hags
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Re: After Partypoker update PT4 works very slow

Postby kraada » Fri Nov 23, 2012 4:34 pm

We've extensively tested all of our defaults and they should be working and very quick to use. We don't see crippling lags on any sites in our own testing (otherwise we would fix them!) - that is why we need logs from people like yourself to help us identify the cause so that we can do exactly that - fix the problem.
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Re: After Partypoker update PT4 works very slow

Postby MartinBKK » Fri Nov 23, 2012 4:45 pm

Actually it has got better - i think that PT was running the note tracker process for some hands i imported. After about 30 mins the CPU usage dropped and the LAG went away.

Thank you for your help
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Re: After Partypoker update PT4 works very slow

Postby malcolmlinco » Fri Nov 23, 2012 5:26 pm

yeah, 4.05.5 fixed the issue of not having the hud for hero. Everything is back to normal now.
tnx.
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Re: After Partypoker update PT4 works very slow

Postby kraada » Fri Nov 23, 2012 5:56 pm

Please try our latest beta - 4.05.7 and let me know if that has the same problem as .6 did.
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Re: After Partypoker update PT4 works very slow

Postby malcolmlinco » Sat Nov 24, 2012 3:43 am

4.05.7 is ok. everyone had HUD. no performance issues.
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Re: After Partypoker update PT4 works very slow

Postby WhiteRider » Sat Nov 24, 2012 5:27 am

Thanks for confirming.
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