Poker tracker 4 problem

Questions and discussion about PokerTracker 4 for Windows

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Poker tracker 4 problem

Postby liveinter » Thu Mar 07, 2013 9:58 am

Hello!
I have a problem with PT4. Namely installed the trial version, manually imported the hands of the PS folder. Database of 11,000 hands this process has passed, but when I turned on the automatic importing hands from playing the following message appeared in the extras: An error occurred in an internal database import thread.
Exception: Unable to connect to database: PokerTracker 4 Database
However, in the main window PT4 I get this message:
2:54:09 pm: PokerStars: Loading hand history file: C: \ Users \ Dżejkop \ AppData \ Local \ PokerStars.EU \ HandHistory \ hondacbrka \ HH20130307 Halley - $ 0.01-$ 0.02 - USD No Limit Hold'em. Txt
2:54:09 pm: PokerStars: Loading hand history file: C: \ Users \ Dżejkop \ AppData \ Local \ PokerStars.EU \ HandHistory \ hondacbrka \ HH20130307 Halley # 2 - $ 0.01-$ 0.02 - USD No Limit Hold'em. Txt
2:54:11 PM: Error: Unable to begin feeder import process. Reason: Failed to load database information
2:54:18 PM: Error: Unable to begin feeder import process. Reason: Failed to load database information
I would add that the version of PostgreSQL is 8.4, which worked with the HM2.
Regards
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Re: Poker tracker 4 problem

Postby kraada » Thu Mar 07, 2013 3:05 pm

If you click Database -> Database Management are you able to create a new database there?
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Re: Poker tracker 4 problem

Postby liveinter » Thu Mar 07, 2013 6:00 pm

So, I created a new database, and each time the error occurs again.
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Re: Poker tracker 4 problem

Postby kraada » Thu Mar 07, 2013 6:34 pm

How are you loading these hands in? If you have a lot of hands you should be using Manual Import or the Setup Assistant. If you're using auto import/Get Hands While Playing, it's going to cause problems and trying the Setup Assistant (you can find it in the Tools menu) will likely work for you.
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Re: Poker tracker 4 problem

Postby liveinter » Fri Mar 08, 2013 5:47 am

I loaded the hands manually. I used the setup assistant, and now I get the following error Error: PokerStars: Unable to launch auto-import for site: PokerStars. Reason: PokerStars: No Directories to Monitor
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Re: Poker tracker 4 problem

Postby kraada » Fri Mar 08, 2013 9:43 am

Make sure you have PokerStars set to save your hand histories in the Options --> Instant Hand History options. Once you check that PT4 should detect the folder and things should begin working properly for you.
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Re: Poker tracker 4 problem

Postby miropoker » Wed Jan 18, 2017 10:40 am

Hi, I have problem with postgreSQL on picture, I dont know how I repair this
I install PT4 client on new PC and I dont know what should I write to "Configure PostgreSQL Database" I try write new database and databse on my old PC and not even one
Attachments
Bez názvu.png
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Re: Poker tracker 4 problem

Postby Flag_Hippo » Wed Jan 18, 2017 11:44 am

When installed PokerTracker 4 did it ask if it could install PostgreSQL for you? If so did you notice if the PostgreSQL install completed successfully and had you rebooted your computer before trying to use PokerTracker 4? Click your Windows Start button then type the following command:

services.msc

and click on it when it appears. Do you see the PostgreSQL service in the list? Is it started, or can you start it?
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Re: Poker tracker 4 problem

Postby miropoker » Wed Jan 18, 2017 3:31 pm

no I dont see PSQ in this
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Re: Poker tracker 4 problem

Postby Flag_Hippo » Wed Jan 18, 2017 4:42 pm

In that case you will need to manually install PostgreSQL - see this guide for details on how to do that.
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