Freezing ACR?

Questions and discussion about PokerTracker 4 for Windows

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Freezing ACR?

Postby QTip » Thu Mar 07, 2013 10:24 am

When I'm playing many tables on ACR, quite often when I close a table, the software freezes. I posted about it in the ACR thread at 2+2 and someone said they heard it may be associated with PT4 running. I know it's a long shot, but I'm just wondering if you have heard of this possibility before. I've not tried playing without pt4 and closing tables yet.
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Re: Freezing ACR?

Postby QTip » Thu Mar 07, 2013 11:34 am

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Re: Freezing ACR?

Postby kraada » Thu Mar 07, 2013 3:10 pm

This is the first I've heard of this particular issue.

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. That will help us figure out exactly what is going on here for you so that we can get it fixed.
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Re: Freezing ACR?

Postby QTip » Thu Mar 07, 2013 4:52 pm

I did some testing this afternoon, and I'm pretty sure the problem is coming from PT4. I'll do my best to do what you're asking here; I've not done it before, but I think I understand the process.
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Re: Freezing ACR?

Postby kraada » Thu Mar 07, 2013 6:02 pm

Thanks, that will be a considerable help.
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Re: Freezing ACR?

Postby QTip » Sat Mar 09, 2013 1:59 am

Just submitted the ticket.
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