PT4 MAC

Questions and discussion about PokerTracker 4 for Windows

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Re: PT4 MAC

Postby PIERDOXE » Wed Mar 13, 2013 1:10 pm

ho installato PT4 ma quando cerco di avviarlo mi da questo messaggio:

Poker Tracker has detected a permission issue which prevents it from running. Please use Disk Utility to repair your Disk Permissions and run Poker Tracker again. If that fails please contact support for additional troubleshooting assistance.

ho eseguito la procedura come da suggerimento,è andata ok ma il programma non si avvia mi dà sempre lo stesso errore.


grazie
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Re: PT4 MAC

Postby ivaB1 » Wed Mar 13, 2013 1:31 pm

Eh, i guess i have to start today session on PT3 again :cry:

I hope this will be resolved soon
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Re: PT4 MAC

Postby lachemou » Wed Mar 13, 2013 1:47 pm

I open a bug report : 135888
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Re: PT4 MAC

Postby kraada » Wed Mar 13, 2013 2:27 pm

Everyone with this problem please report it as explained in this tutorial and we will work to get this resolved as quickly and easily as possible for everyone.
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Re: PT4 MAC

Postby PIERDOXE » Wed Mar 13, 2013 7:35 pm

A me non lo crea il file di log. ho provato a seguire la procedura per trovarlo ma non esiste.
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Re: PT4 MAC

Postby StevenM » Wed Mar 13, 2013 8:39 pm

PIERDOXE wrote:A me non lo crea il file di log. ho provato a seguire la procedura per trovarlo ma non esiste.


Dove stai cercando per il file di registro? Hai provato questo?
Accedi al Mac OS X Finder
Fare clic su CMD-SHIFT-G e quindi digitare ~ / Library / Application Support / PokerTracker 4
Fare clic su Vai
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Re: PT4 MAC

Postby StevenM » Wed Mar 13, 2013 8:41 pm

kraada wrote:Everyone with this problem please report it as explained in this tutorial and we will work to get this resolved as quickly and easily as possible for everyone.


We have updated this tutorial with instructions how to access the PokerTracker4.log file
  • Access the Mac OS X Finder
  • Click CMD-SHIFT-G and then type ~/Library/Application Support/PokerTracker 4
  • Click Go

The pokertracker4.log file we need you to to include with your support ticket is located in this folder.
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Re: PT4 MAC

Postby PIERDOXE » Thu Mar 14, 2013 2:17 am

StevenM wrote:
kraada wrote:Everyone with this problem please report it as explained in this tutorial and we will work to get this resolved as quickly and easily as possible for everyone.


We have updated this tutorial with instructions how to access the PokerTracker4.log file
  • Access the Mac OS X Finder
  • Click CMD-SHIFT-G and then type ~/Library/Application Support/PokerTracker 4
  • Click Go

The pokertracker4.log file we need you to to include with your support ticket is located in this folder.


si ho fatto questo ma mi dice il file non trovato
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Re: PT4 MAC

Postby darkhorse » Thu Mar 14, 2013 2:48 am

My PT4 Mac is launching fine, but I am having an issue getting PT4 to recognize my existing PT3 Mac Database. Posted in its own thread.
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Re: PT4 MAC

Postby Abrk23 » Thu Mar 14, 2013 3:46 am

Hi,
Having a problem with a large discrepancy between net amount won in pt3 and c-amount won in pt4. I have directly converted pt3 database to pt4. I am like 90% sure that the pt3 amount indicated is correct, as I said before the discrepancy is quiet large and the number of tournaments is the same. Going to just manually import the hands and see if it makes a difference, otherwise I will post a ticket.


Cheers.
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