hud problem on bwin

Questions and discussion about PokerTracker 4 for Windows

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hud problem on bwin

Postby ziggyzmo » Sat Apr 27, 2013 5:08 am

Hi,

I'm trying PT4 before buying it.
I'm playing on bwin.
It seems hud is not working well. Sometimes it appears on sng and sometimes not. But hands are correctly imported. I tried also on an non sng tournament and hud never appeared.
What's annoying is that it sometimes works and sometimes not...

Thanks for your help.
ziggyzmo
 
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Re: hud problem on bwin

Postby WhiteRider » Sat Apr 27, 2013 7:51 am

Please read the Hud Troubleshooting Guide for solutions to common issues and a link to how to report your problem for further investigation if it doesn't help.
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Re: hud problem on bwin

Postby malaas » Sat Feb 17, 2018 11:52 am

Hello, after the PT4 appears until the latest version, there are no statistics on the table. Just the rectangle that stands in the middle of the table and there are no articles on how to fix the problem ????
Attachments
HUD problem.png
malaas
 
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Re: hud problem on bwin

Postby Flag_Hippo » Sat Feb 17, 2018 2:56 pm

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file so we can see what is going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
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