Hello,
I play on pokerstars and very often the hud is frozen.
The stats stay frozen.
I already tried to stop and restart the hud but nothing is changing.
a little help is welcome, thank you
os: W8
HUD frozen
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
12 posts
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Re: HUD frozen
by gitw » Sun Feb 09, 2014 8:39 am
I have same problem. It was working fine 2 weeks ago. Now HUD doesn't update at all.
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Re: HUD frozen
by kraada » Sun Feb 09, 2014 11:43 am
Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your log files we'll be in a much better position to figure out what is going on here for both of you.
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Re: HUD frozen
by Vulgate » Sun Feb 09, 2014 12:48 pm
Thank you but
I have windows 8 and I don't know where is the logging enabled link...
I have windows 8 and I don't know where is the logging enabled link...
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Re: HUD frozen
by PropokerHUDs » Sun Feb 09, 2014 2:12 pm
Just out of interest, do you guys have Windows 8 or Windows 8.1?
I have found Windows 8.1 seems to cause problems for some people, especially when bootcamped on a mac.
I have found Windows 8.1 seems to cause problems for some people, especially when bootcamped on a mac.
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Re: HUD frozen
by Vulgate » Mon Feb 10, 2014 4:28 am
Thank you,
I have Windows 8.1 on a pc, not a mac.
It's difficult to find a solution.
I have Windows 8.1 on a pc, not a mac.
It's difficult to find a solution.
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Re: HUD frozen
by zhep23 » Tue Jul 22, 2014 8:24 pm
i just bought a computer with windows 8.1 and have the same problem, did someone fixed it yet?
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Re: HUD frozen
by WhiteRider » Wed Jul 23, 2014 3:33 am
kraada wrote:Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Once we have your log files we'll be in a much better position to figure out what is going on here for both of you.
PT4 works fine on Windows 8 so we will need to see your logs to find out what is going on in your particular case.
Tutorial: Reporting a problem
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12 posts
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