after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

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Re: after update to 4.11 PT4 doesn't work

Postby Abkm » Tue May 20, 2014 12:27 pm

Hi

I made 2 support ticket already. I don't have HUD neither 4.11 nor 4.10.9.

I did not send log files, because uninstall the 4.11, than reinstall 4.10.9 and delete everything, than reinstall the old version, but nothing helps.

Anyway, Should I send the log file, meanwhile I am trying to import hands?

152151
152178 - without log files

I haven't try to rebuilt the cache, because I don't want to make a bigger mass.
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Re: after update to 4.11 PT4 doesn't work

Postby casperwell » Tue May 20, 2014 12:28 pm

forgive for my English, Probably the problem arose at me because of database updating interruption,if I click "Stop getting hands" it's freezing on forever and I have to shut it down manually... installation of prior version after that any more didn't help and in new in attempt to make ребилд a cache, gives out such errors
Attachments
ошибка2.png
ошибка.png
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Tue May 20, 2014 12:37 pm

Please try reverting tuning via Database -> Database Management -> Housekeeping -> Revert Tuning and try the update again.
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Re: after update to 4.11 PT4 doesn't work

Postby Abkm » Tue May 20, 2014 12:43 pm

"Please try reverting tuning via Database -> Database Management -> Housekeeping -> Revert Tuning and try the update again."

It is for me?

If yes:

I use 4.10.9 at the moment. Should I have to install the new version (4.11) than try?

or

Do I have to make those step in 4.10.9? SHould I try the "Housekeeping"?
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Re: after update to 4.11 PT4 doesn't work

Postby ollalla » Tue May 20, 2014 12:47 pm

send two new log files ticket 152128
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Re: after update to 4.11 PT4 doesn't work

Postby casperwell » Tue May 20, 2014 12:49 pm

kraada wrote:Please try reverting tuning via Database -> Database Management -> Housekeeping -> Revert Tuning and try the update again.


I see an option Database Management -> Housekeeping -> Revert PostgreSQL Tuning, I need to make it?
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Re: after update to 4.11 PT4 doesn't work

Postby rndsantos18 » Tue May 20, 2014 12:55 pm

ticket id : 152180
with log files.
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Re: after update to 4.11 PT4 doesn't work

Postby kraada » Tue May 20, 2014 12:56 pm

Yes, anybody getting the Out of Memory error should try reverting tuning and then re-doing the upgrade. The Tuning sets PostgreSQL to use more memory to improve performance, which can sometimes be too much for your system when doing something extremely intensive like a cache rebuild.
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Re: after update to 4.11 PT4 doesn't work

Postby semi5 » Tue May 20, 2014 1:10 pm

some broblems here
ticket_id=152183
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Re: after update to 4.11 PT4 doesn't work

Postby Xys66 » Tue May 20, 2014 1:18 pm

Hi,
after changed wrong columns according to support advice and rebuilding cache everything works again.

Thanks guys :)
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