after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Re: after update to 4.11 PT4 doesn't work

Postby darkhorse » Wed May 28, 2014 11:29 pm

APerfect10 wrote:
darkhorse wrote:-bash: /Library/PostgreSQL/9.0/data/base/1940/PG_VERSION: Permission denied

Tried sudo, still denied. I'm an administrator.

Stop PostgreSQL first.

sudo /sbin/SystemStarter stop postgresql-9.0

echo 9.0 > "/Library/PostgreSQL/9.0/data/base/1940/PG_VERSION"

sudo /sbin/SystemStarter start postgresql-9.0


Stopped it successfully, but still denied. :(
darkhorse
 
Posts: 192
Joined: Sat May 31, 2008 8:54 pm

Re: after update to 4.11 PT4 doesn't work

Postby APerfect10 » Wed May 28, 2014 11:31 pm

Even with sudo echo?
APerfect10
Site Admin
 
Posts: 4391
Joined: Sat Dec 08, 2007 6:03 pm

Re: after update to 4.11 PT4 doesn't work

Postby darkhorse » Wed May 28, 2014 11:32 pm

Correct.
darkhorse
 
Posts: 192
Joined: Sat May 31, 2008 8:54 pm

Re: after update to 4.11 PT4 doesn't work

Postby APerfect10 » Thu May 29, 2014 12:03 am

New Release

I believe that this may be the GOLDEN RELEASE that fixes both slow import times (introduced in 4.11) and the cache updates issue (introduced in 4.11.3).

Users Upgrading From 4.11.3 & PostgreSQL 8.4 (or higher):
You will be prompted to update your database which should happen fairly quickly.

Users Upgrading from other 4.11.x releases in addition to 4.11.3 Users with PostgresQL 8.3:
You must fully rebuild your database cache. In PokerTracker go to Database -> Database Management, select your active database then click the 'Rebuild Cache' button and select 'Full Cache Rebuild'.

Users Upgrading from v4.10.9 or earlier:
You will be prompted for a database update which must be run. (This builds the database cache as well as modifies other database tables)

[Download links removed]

If you experience any issues with this release, please submit a support ticket with your PokerTracker4.log file from when the issue occurred and post the issue in this thread with your support ticket #.

Guide: How to Create & Submit a PokerTracker4.log File

Best regards,

Derek
APerfect10
Site Admin
 
Posts: 4391
Joined: Sat Dec 08, 2007 6:03 pm

Re: after update to 4.11 PT4 doesn't work

Postby One23drumm » Thu May 29, 2014 12:08 am

Big thanks for your work, gonna check this out

Best of luck to all ;)
Last edited by One23drumm on Thu May 29, 2014 12:12 am, edited 1 time in total.
One23drumm
 
Posts: 69
Joined: Sun Apr 15, 2012 7:25 am

Re: after update to 4.11 PT4 doesn't work

Postby Pleasefold » Thu May 29, 2014 12:11 am

Support Ticket #152807

Reason: Error: Unable to execute query: Fatal Error; Reason: Error: (ERROR: out of memory DETAIL: Failed on request of size 8. CONTEXT: PL/pgSQL function "update_tourney_cache_playerrange" line 12 at FOR over SELECT rows )

I got this message when rebuilding cache.
When I try to revert tuning I get the message
"Unable to locate configuration file at G:\data\postgresql.conf"

Should I install this update?
Pleasefold
 
Posts: 29
Joined: Sun Apr 10, 2011 6:18 pm

Re: after update to 4.11 PT4 doesn't work

Postby APerfect10 » Thu May 29, 2014 12:24 am

Pleasefold wrote:Support Ticket #152807

Reason: Error: Unable to execute query: Fatal Error; Reason: Error: (ERROR: out of memory DETAIL: Failed on request of size 8. CONTEXT: PL/pgSQL function "update_tourney_cache_playerrange" line 12 at FOR over SELECT rows )

I got this message when rebuilding cache.
When I try to revert tuning I get the message
"Unable to locate configuration file at G:\data\postgresql.conf"

Should I install this update?

Check your PM.
APerfect10
Site Admin
 
Posts: 4391
Joined: Sat Dec 08, 2007 6:03 pm

Re: after update to 4.11 PT4 doesn't work

Postby APerfect10 » Thu May 29, 2014 12:25 am

One23drumm wrote:Big thanks for your work, gonna check this out

Best of luck to all ;)

Thanks for the support! We've been working extremely long hours for quite a few days now to try and get this resolved for everyone.
APerfect10
Site Admin
 
Posts: 4391
Joined: Sat Dec 08, 2007 6:03 pm

Re: after update to 4.11 PT4 doesn't work

Postby zoli8701 » Thu May 29, 2014 3:13 am

Hi!

I've installed 4.11.5.

The cache update failed with this error message:

Image

I've sent a ticket:

ID: #152813
zoli8701
 
Posts: 12
Joined: Wed Aug 19, 2009 1:37 am

Re: after update to 4.11 PT4 doesn't work

Postby One23drumm » Thu May 29, 2014 3:35 am

I'm afraid the import speed is still slow in 4.11.5 (not faster than 1 hand per 5 sec) ... Maybe I should try cache rebuild, but I've already done one when updated to 4.11.3. Will do anyway.
One23drumm
 
Posts: 69
Joined: Sun Apr 15, 2012 7:25 am

PreviousNext

Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 7 guests

cron