after update to 4.11 PT4 doesn't work

Questions and discussion about PokerTracker 4 for Windows

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Re: after update to 4.11 PT4 doesn't work

Postby WhiteRider » Thu May 29, 2014 4:13 am

zoli8701 - you have a reply to your ticket.
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Re: after update to 4.11 PT4 doesn't work

Postby valkalugin » Thu May 29, 2014 4:15 am

Also problem with cache update in 4.11.5 ticket #152819
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Re: after update to 4.11 PT4 doesn't work

Postby crtcm » Thu May 29, 2014 4:18 am

The cache rebuild after 4.11.4 was successful, now it doesn't freeze anymore. Still the import speed is very slow (1hand/5sec) so after I load a couple of tables my HUD disappears. I've tried to send the last logs but when I click on "attach" it redirects me to PT/support page. Ticket no 152666
Last edited by crtcm on Thu May 29, 2014 4:21 am, edited 1 time in total.
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Re: after update to 4.11 PT4 doesn't work

Postby WhiteRider » Thu May 29, 2014 4:21 am

Thanks. valkalugin - you also have a reply to your ticket.
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Re: after update to 4.11 PT4 doesn't work

Postby WhiteRider » Thu May 29, 2014 4:24 am

crtcm wrote:The cache rebuild after 4.11.4 was successful, now it doesn't freeze anymore. Still the import speed is very slow (1hand/5sec) so after I load a couple of tables my HUD disappears. I've tried to send the last logs but when I click on "attach" it redirects me to PT/support page. Ticket no 152666

You will need to update to v4.11.5 and follow the directions in that post.

If you still have problems there please attach the PokerTracker4.log file to your ticket as well as the Hud log - that is the file we really need to see.
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Re: after update to 4.11 PT4 doesn't work

Postby One23drumm » Thu May 29, 2014 4:24 am

crtcm
Maybe your log file is too large - I had the same problem once.

Try to put in into .zip archive
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Re: after update to 4.11 PT4 doesn't work

Postby crtcm » Thu May 29, 2014 4:30 am

WhiteRider wrote:
crtcm wrote:The cache rebuild after 4.11.4 was successful, now it doesn't freeze anymore. Still the import speed is very slow (1hand/5sec) so after I load a couple of tables my HUD disappears. I've tried to send the last logs but when I click on "attach" it redirects me to PT/support page. Ticket no 152666

You will need to update to v4.11.5 and follow the directions in that post.

If you still have problems there please attach the PokerTracker4.log file to your ticket as well as the Hud log - that is the file we really need to see.


I already did, I'm referring to that version. I've sent the logs.
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Re: after update to 4.11 PT4 doesn't work

Postby crtcm » Thu May 29, 2014 4:31 am

One23drumm wrote:crtcm
Maybe your log file is too large - I had the same problem once.

Try to put in into .zip archive


This was the problem, thank you!
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Re: after update to 4.11 PT4 doesn't work

Postby WhiteRider » Thu May 29, 2014 4:50 am

crtcm wrote:
WhiteRider wrote:
crtcm wrote:The cache rebuild after 4.11.4 was successful, now it doesn't freeze anymore. Still the import speed is very slow (1hand/5sec) so after I load a couple of tables my HUD disappears. I've tried to send the last logs but when I click on "attach" it redirects me to PT/support page. Ticket no 152666

You will need to update to v4.11.5 and follow the directions in that post.

If you still have problems there please attach the PokerTracker4.log file to your ticket as well as the Hud log - that is the file we really need to see.


I already did, I'm referring to that version. I've sent the logs.

Thanks - can you confirm that you rebuilt the cache in v4.11.5 if you also ran 4.11.4? I'm told that if you ran 4.11.4 then you need to rebuild the cache in 4.11.5 in order for the improvement to take effect.
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Re: after update to 4.11 PT4 doesn't work

Postby zoli8701 » Thu May 29, 2014 4:58 am

WhiteRider wrote:zoli8701 - you have a reply to your ticket.


Backup file sent.
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