Bugs after latest patch

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Bugs after latest patch

Postby Boza011 » Mon May 19, 2014 7:10 pm

After downloading latest patch and letting PT redo whole DB or whatever it did:

- It takes over minute or two for PT to stop importing hands, if I try to close PT it gives me message that hand import should be stoped first so I have to shut down hand import manually, wait a minutre or two and than close

- HUD started first time I started PT after patch, seats were screwed up so I tryed stoping and running hand import again, after that I cant make HUD to show up any more

All of this happend on poker stars, Im running Win 7 64 - bit.
Boza011
 
Posts: 13
Joined: Mon Mar 02, 2009 7:58 am

Re: Bugs after latest patch

Postby kraada » Mon May 19, 2014 7:29 pm

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Please also post your ticket number here so that we can try to expedite a response for you.
kraada
Moderator
 
Posts: 54431
Joined: Wed Mar 05, 2008 2:32 am
Location: NY

Re: Bugs after latest patch

Postby Boza011 » Mon May 19, 2014 8:26 pm

Ticket number is 152137.

Thanks
Bozidar
Boza011
 
Posts: 13
Joined: Mon Mar 02, 2009 7:58 am


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 35 guests

cron
highfalutin