PokerTracker 4.11.10 Release Candidate [Updated: Released]

Questions and discussion about PokerTracker 4 for Windows

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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby RadioKAOS » Sat Jul 19, 2014 11:13 pm

The update works great guys. Hands are being imported again and the HUD is once again up and running. Thumbs up to the PT4 developers for their awesome work. Stay the best guys. :D :D :D :D
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby knife rusty » Sun Jul 20, 2014 2:41 am

I too have a MAC and the update did not work.

I have submitted my ticket.
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby sethlareau » Sun Jul 20, 2014 3:18 am

I also have a Mac and the update does not seem to work. Opened a ticket and was told to download the latest release, which I've already done.

Patiently waiting for the next.
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby WhiteRider » Sun Jul 20, 2014 3:53 am

Thanks for letting us know - we will check out the Mac version.
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby nastyhabit » Sun Jul 20, 2014 7:23 am

hi,
i just installed the new unofficial update to import my past 2 days on the merge network, but it wont import anything, it always says import canceled.

PC user, windows 7 64bit

oddly enough, there is no hh files showing in the folder anymore.. as if already processed, but no hands are there
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby nastyhabit » Sun Jul 20, 2014 7:48 am

update... the hh files actually went to the processed folder, but are nowhere to be found in the DB. i can manually open the XML files though, after re-importing, some are shown.. probably most. but it always ended with the msg.. import incomplete
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby WhiteRider » Sun Jul 20, 2014 9:42 am

You can import the files which were moved by using Get Hands From Disk.
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby nastyhabit » Sun Jul 20, 2014 10:41 am

that´s what i did.. and as i said, it seems everything was imported.. but at the end of the import it said.. import incomplete.
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby RadioKAOS » Sun Jul 20, 2014 8:12 pm

RadioKAOS wrote:The update works great guys. Hands are being imported again and the HUD is once again up and running. Thumbs up to the PT4 developers for their awesome work. Stay the best guys. :D :D :D :D

Nevermind, the HUD and the import quit working again today. Figure this out guys, this is getting a tad ridiculous. HM2 patched this problem in one day, and they could care less about the US players, it has taken PT4 5 days and counting. I will make a support ticket and post it up.
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Re: PokerTracker 4.11.10 Release Candiate (Untested)

Postby WhiteRider » Mon Jul 21, 2014 3:41 am

nastyhabit wrote:that´s what i did.. and as i said, it seems everything was imported.. but at the end of the import it said.. import incomplete.

Please compress your hand history files and attach them to a Support Ticket so that we can find out why. Post your ticket number here so that we see it ASAP.

RadioKAOS wrote:
RadioKAOS wrote:The update works great guys. Hands are being imported again and the HUD is once again up and running. Thumbs up to the <span title="pt4" name="vocabhighlighterpt4" id="vocabhighlighter515" class="vh2-PT4">PT4</span> developers for their awesome work. Stay the best guys. :D :D :D :D

Nevermind, the HUD and the import quit working again today. Figure this out guys, this is getting a tad ridiculous. HM2 patched this problem in one day, and they could care less about the US players, it has taken <span title="pt4" name="vocabhighlighterpt4" id="vocabhighlighter516" class="vh2-PT4">PT4</span> 5 days and counting. I will make a support ticket and post it up.

Thanks for opening your ticket - we'll look into this for you.
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