PokerTracker 4.11.10 Release Candidate [Updated: Released]

Questions and discussion about PokerTracker 4 for Windows

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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby APerfect10 » Tue Jul 22, 2014 12:12 pm

I have updated the OP to indicate that version 4.11.10 has been officially released. If you downloaded the release candidate, you will not be notified of this official release. Instead you will need to manually download and install the official release.

PokerTracker v4.11.10 - Download

Best regards,

Derek
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby sethlareau » Tue Jul 22, 2014 12:13 pm

Thanks, Derek.

Is this release updated for the Mac version as well?
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby APerfect10 » Tue Jul 22, 2014 12:22 pm

sethlareau wrote:Thanks, Derek.

Is this release updated for the Mac version as well?


Yes, all known major issues with the release candidate were resolved including the OS X import issue on the Merge Network.

Best regards,

Derek
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby TennisDKT » Tue Jul 22, 2014 5:24 pm

Still not working for me on my Mac..
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby kraada » Tue Jul 22, 2014 6:10 pm

Then please enable logging via Configure -> Options -> Logging Enabled, restart PT4, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder. Post your ticket number here and I'll see what I can do about getting a response expedited for you.
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby TennisDKT » Tue Jul 22, 2014 6:20 pm

Thank you.

My Ticket ID is: 154845

When I start getting hands, I am also unable to stop it. So I have to force quit.

Thanks again
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby WhiteRider » Wed Jul 23, 2014 3:12 am

Thanks - we'll get back to you via your ticket.
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby RadioKAOS » Wed Jul 23, 2014 3:45 am

Hey Guys. My HUD and import still isn't working on Merge after the official fix. I do not have a Mac. My anti-virus software wiped out the untested version and I can't get the official version to work. I scrapped Norton completely because of this problem and still for some reason it still doesn't work. My support ticket # is 154860.
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby kobeizdabest » Wed Jul 23, 2014 3:57 am

My Hud and Import is also still not working. I have a mac. Please fix this. Submitted a support ticket and attached log: #154861.
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Re: PokerTracker 4.11.10 Release Candidate [Updated: Release

Postby kraada » Wed Jul 23, 2014 7:29 am

kobeizdatabest - You have a reply.

RadioKaos - It sounds like your issue is related to your antivirus? Our technicians will work with you to get things set up properly.
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