HUD isn't working

[OnuRonaldo]

Hello!

My HUD is not working.I tried to use it while I was playing at 888poker today but it didn't worked.When I try to click "stop getting hands" button,software
is freezeing until I force it to closing.

I removed and tried to reinstall the software version v4.11.11.exe but I get this error message also.



Just as additional detail I purged some hands yesterday.After this time I couldn't be able to use my HUD.

Can you please help me with the situation.Thanks in advance.

[WhiteRider]

Uninstalling rarely helps and can complicate matters. That message means that the Hud part of PT4 is still loaded into memory after the crash - reboot your computer then run the installer again.

Purging hands requires a cache update - please go to Database > Database Management and click Rebuild Cache > Full Cache Rebuild. If you have a large database this will take some time so please run it when you're not going to be using PT4 for a while.

If you still have trouble with the Hud please check the Hud Troubleshooting Guide.

[OnuRonaldo]

Rebuilding full cache helped.Thanks for your support