by kraada » Fri Jan 16, 2015 9:31 am
Anybody continuing to have problems with Zoom should first restart your computer and then restart PT4 using the Logging Enabled link before starting PokerStars -- this will ensure that you have the latest Zoom files. If you continue to have trouble at that time, please send us your log file - that will help us figure out why the fix is not working for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.