PT4 makes my computer run very slow

Questions and discussion about PokerTracker 4 for Windows

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PT4 makes my computer run very slow

Postby yanivmvp » Sat Jun 20, 2015 3:24 am

When I use the hud with PT4 during multi tabling , my computer suddenly runs VERY slowly and the mouse does not roll smoothly,
which makes playing really annoying .
my pc specs are not so bad:
intel core i5 cpu@2.9GHz
8 GB RAM
windows 8.1

what can I do ? this is really annoying playing like this
yanivmvp
 
Posts: 7
Joined: Sat Sep 14, 2013 3:31 pm

Re: PT4 makes my computer run very slow

Postby Flag_Hippo » Sat Jun 20, 2015 5:31 am

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file. You can find that file by clicking "File --> Show User Data Folder" in the main PokerTracker 4 window - the file we need is the text file called PokerTracker4 that is in that folder.
Flag_Hippo
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