Spin and go prizes

[MrHorse]

I looked the previous threads and added the tournament summaries, but the profits show wrong.

[kraada]

Request a Playing Audit in CSV format from PokerStars's support team and that file will import into PT4 (via Get Hands From Disk) and update all of your historical results properly.

[MrHorse]

Yes I did that. But it still shows profit wrong. Like 925.50$. Even though there are games of only $7, and games are not mising.

[WhiteRider]

Make sure you're using our latest version v4.14.3 (PT4 Download Page) and if you still get incorrect results open a Support Ticket and report your problem so that we can check your logs and see what is going on. Also attach the original hand history and tournament summary files for the tournaments you play.

[MrHorse]

They are being recorded correctly after updating PT4. However, the hands played prior to the update are still recorded incorrectly. I already imported the CSV file of the tournament summaries but it did not work.

[Flag_Hippo]

Does the audit file you received cover the dates of those tournaments? When you import an audit it will only update non-zero results by default so you may need to enable the 'Overwrite data' option via "Configure > Sites & Import Options > Tournaments".