NetBet Speed HUD Hero stats not showing

[Pokerman1975]

My problem is with Netbet speed poker. All of the other players stats are showing except Hero Stats. I went in edit hud profiles and it is set for everyone. Any help would be good. Thanks.

[kraada]

Are you seeing a box for your stats without stats or no box at all?

[Pokerman1975]

Hi Kraada. No I am not seeing any box.

[kraada]

What version of PT4 are you using?

[Pokerman1975]

Its 4.14.16

[Pokerman1975]

I was using an older version of PT4 for the older version of NetBet and then Netbet updated their software and I changed back to the newest version of PT4

[kraada]

Ok, I just wanted to check you weren't still on an older version. Please enable logging via Configure -> Options -> Logging Enabled, restart PT4, play while importing for a few hands, then send us the log file so we can investigate. You can find the log by clicking File -> Open User Data Folder. The file we need is called PokerTracker4 and is in the folder that appears. Send it to us via our support system.