Questions and discussion about PokerTracker 4 for Windows
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
by ruimdg » Mon Aug 22, 2016 4:05 am
hi i reinstalled pt4 on a new windows now it say cant conect to default database can someone help me for $ since on alot of years i never asked help on support created a ticket yesterday got no response so far
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ruimdg
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by ruimdg » Mon Aug 22, 2016 7:01 am
how many time support takes to reply for someone that play for a living cant be days stopped are everyone on hollidays or what
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ruimdg
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by kraada » Mon Aug 22, 2016 8:46 am
We do our best to get a reply to everyone within 24 hours.
What is your ticket number? I'll see what I can do to escalate an answer for you.
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kraada
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by ruimdg » Mon Aug 22, 2016 8:51 am
hello thanks i dont want to be rude or something but when we have to pay bills we have more pressure to play my Ticket #: 230810
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ruimdg
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by kraada » Mon Aug 22, 2016 11:01 am
What version of PostgreSQL did you have before you changed things around?
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by ruimdg » Mon Aug 22, 2016 11:09 am
it was the default one 9.3 but already tryed reinstall everything from begginingand let pt4 install the sql got same result
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ruimdg
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by kraada » Mon Aug 22, 2016 1:48 pm
Changing PostgreSQL versions requires work - I'd recommend uninstalling 9.5 and reinstalling 9.3. That should work better for you and has the potential to keep your databases around - switching to 9.5 your 9.3 data folder will not be usable.
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by ruimdg » Mon Aug 22, 2016 4:45 pm
just got everything default same error and still any help pretty disapointed with suport so far
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ruimdg
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by ruimdg » Tue Aug 23, 2016 9:04 am
didnt expected the problem could be caused by too many premium huds just posted it here because it can quickly help someone on future
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ruimdg
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by kraada » Tue Aug 23, 2016 11:32 am
Thanks for the update.
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