Email import: unable to connect to secure socket

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Email import: unable to connect to secure socket

Postby Aeroren » Tue Aug 30, 2016 7:18 am

I used to import hands from outlook.com, but this no longer seems to work. I get the message 'unable to connect to secure socket' when importing, or when testing the configuration. I've configured the account according to the settings in this article:

https://support.office.com/en-us/articl ... b80fa94970

server: pop-mail.outlook.com
port: 995
ssl: yes


Is this an issue with poker tracker? I'm unable to find any reason why pop3 would no longer work with outlook.com.
Aeroren
 
Posts: 2
Joined: Sun Apr 27, 2014 1:15 pm

Re: Email import: unable to connect to secure socket

Postby kraada » Tue Aug 30, 2016 7:34 am

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
kraada
Moderator
 
Posts: 54435
Joined: Wed Mar 05, 2008 2:32 am
Location: NY


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 3 guests

cron