i have big problem

Questions and discussion about PokerTracker 4 for Windows

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i have big problem

Postby mgelo » Thu Sep 01, 2016 1:28 pm

hello
i have trial version
today i play also yesterday but see

Image


when choose yesterday its clear


but

alldate is work please help me grazie

Image
mgelo
 
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Re: i have big problem

Postby kraada » Thu Sep 01, 2016 1:47 pm

When you look at your sessions without filtering in the Sessions report do they have the right date and time?
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Re: i have big problem

Postby mgelo » Thu Sep 01, 2016 3:07 pm

yes
mgelo
 
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Re: i have big problem

Postby kraada » Thu Sep 01, 2016 3:31 pm

Did you play a session on or around midnight?
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Re: i have big problem

Postby mgelo » Fri Sep 02, 2016 3:00 am

no

........
mgelo
 
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Re: i have big problem

Postby kraada » Fri Sep 02, 2016 7:35 am

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: i have big problem

Postby mgelo » Fri Sep 02, 2016 1:11 pm

grazie
well done
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