Hands not importing well after installment on new computer

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Hands not importing well after installment on new computer

Postby v.ouwendijk » Tue Sep 13, 2016 2:03 pm

Hi,

Recently I got myself a new computer. I installed Pokertracker and at first things seemed to be going awright. However sometimes hands dont import at all when playing on Pokerstars. I get the following error when importing:

Error: PokerStars: Unable to import hand (#158557386975). Reason: Error: Unable to execute query: Fatal Error; Reason: Error: (ERROR: schema "pph" does not exist CONTEXT: SQL statement "...

Could you please help me out wioth this? Thanks a lot!
v.ouwendijk
 
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Re: Hands not importing well after installment on new comput

Postby Flag_Hippo » Tue Sep 13, 2016 3:12 pm

This error means you have statistics which use additional tables which need to be added to the database outside of PokerTracker 4. You will need to contact support@propokerhuds.com to find out what you need to do to your database for those stats to work. In the meantime you can disable your Premium HUD by disabling "Configure -> Options -> Download Premium Content" in PokerTracker 4.
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Re: Hands not importing well after installment on new comput

Postby v.ouwendijk » Tue Sep 13, 2016 5:30 pm

Flag_Hippo wrote:This error means you have statistics which use additional tables which need to be added to the database outside of PokerTracker 4. You will need to contact support@propokerhuds.com to find out what you need to do to your database for those stats to work. In the meantime you can disable your Premium HUD by disabling "Configure -> Options -> Download Premium Content" in PokerTracker 4.


I tried disabling 'Premium Content' like you said but it didnt work, still get the same error when importing hands. Also tried reinstalling PT4 but no succes :cry:
v.ouwendijk
 
Posts: 29
Joined: Wed Sep 05, 2012 11:28 pm

Re: Hands not importing well after installment on new comput

Postby Flag_Hippo » Wed Sep 14, 2016 5:26 am

Did you restart PokerTracker 4 after disabling the premium content? If that does not help please open a Support Ticket and report your problem so that we can see what is going on.
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Re: Hands not importing well after installment on new comput

Postby v.ouwendijk » Sat Sep 17, 2016 7:11 pm

Flag_Hippo wrote:Did you restart PokerTracker 4 after disabling the premium content? If that does not help please open a Support Ticket and report your problem so that we can see what is going on.


Yes. However when doing this I had to force quit Pokertracker. I actually always have to do this because I get the notification that Pokertracker is still importing hands, even when waiting 20 minutes and trying to make it quit. I will send you a ticket as you proposed.
v.ouwendijk
 
Posts: 29
Joined: Wed Sep 05, 2012 11:28 pm


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