21st table not coming up with stats

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21st table not coming up with stats

Postby psycodiver » Sun Jan 29, 2017 3:57 am

Hi,

I just increased my table count from 12 to 21 and I noticed the HUD was working fine for 20 tables but the last table; the 21st, the HUD did not appear at all.

Is this normal for PT?
psycodiver
 
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Re: 21st table not coming up with stats

Postby Flag_Hippo » Sun Jan 29, 2017 8:01 am

No but performance can vary depending on a number of factors including how many tables you are playing. Please open a Support Ticket with a PokerTracker4.log file that's recorded the trouble so that we can investigate that for you.
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Re: 21st table not coming up with stats

Postby psycodiver » Mon Jan 30, 2017 3:34 am

Thanks Hippo I might try that as a last resort.

I have more information about the problem.
PT says I have about 10 tables active when I actually have 21.

Also, I have noticed PT detects all 21 tables when I first open them up. But when I close a single table through inactivity and open up a new one, PT does not detect the new one OR it detects it but extremely slowly.

Does this extra information help?
psycodiver
 
Posts: 25
Joined: Sun Dec 04, 2016 1:38 pm

Re: 21st table not coming up with stats

Postby psycodiver » Mon Jan 30, 2017 4:10 am

psycodiver wrote:PT says I have about 10 tables active when I actually have 21.?

What I mean by that is under the tab "View Active Tables" I only see a few when I believe there should be 21.
Strangely, after I end my session all tables appear under the "View Active Tables" tab.
psycodiver
 
Posts: 25
Joined: Sun Dec 04, 2016 1:38 pm

Re: 21st table not coming up with stats

Postby Flag_Hippo » Mon Jan 30, 2017 5:27 am

Please open a Support Ticket with a PokerTracker4.log file that's recorded the trouble so that we can investigate that for you.
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Re: 21st table not coming up with stats

Postby psycodiver » Mon Jan 30, 2017 6:05 am

I've narrowed down the problem; this page is updating REALLY slow;
I've finished my session about 10 minutes ago and it's still updating the stats:

Image

I think this means that it's my hardware specs that are the problem.
psycodiver
 
Posts: 25
Joined: Sun Dec 04, 2016 1:38 pm

Re: 21st table not coming up with stats

Postby Flag_Hippo » Mon Jan 30, 2017 1:13 pm

A PokerTracker4.log file will record what's happening there so please send that to us in a Support Ticket.
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