table observed but not imported

Questions and discussion about PokerTracker 4 for Windows

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table observed but not imported

Postby linuxer » Sun Mar 26, 2017 2:29 pm

this is the message of pt4 by importing hands from Pokerstars.
Why this message and what can i do that it works again?
linuxer
 
Posts: 59
Joined: Sat Feb 26, 2011 1:07 pm

Re: table observed but not imported

Postby Flag_Hippo » Sun Mar 26, 2017 4:12 pm

On PokerStars we are permitted to import a limited number of observed hands via the PokerTracker 4 "Memory Grabber" however for your own hands to import you must have everything configured correctly so please refer to this guide. If you have any further trouble restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
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Re: table observed but not imported

Postby linuxer » Fri Mar 31, 2017 5:56 am

Today playing PS again after about 1 week.Hands from last week are imported. Hands of today not. But after a time some (about 10) Hands are imported, but not the other (about 50-100, i don't know). The other problem: At 888 the hole-cards can't be find. :(
linuxer
 
Posts: 59
Joined: Sat Feb 26, 2011 1:07 pm

Re: table observed but not imported

Postby Flag_Hippo » Fri Mar 31, 2017 11:44 am

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
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