Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
Flag_Hippo wrote:In that case please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file and that will help us figure out what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
Flag_Hippo wrote:That would be because PokerTracker 4 was not started with logging enabled and/or you restarted it. You can also turn logging on/off via "Configure -> Options" so if "Logging Enabled" doesn't have a check mark, click it such that it does and then restart PokerTracker 4. Once you do hit the problem on the table make sure to not restart PokerTracker 4 until you've sent the log - if you do PokerTracker 4 will start a new log file meaning we may lose the one with the information we'd like to see. You can open the user data folder (File -> Open User Data folder) containing the log file before you start playing, leave that window open and attach the log file from that window after you've played for a few minutes.
Users browsing this forum: Google [Bot] and 70 guests