Recovering existing licence

Questions and discussion about PokerTracker 4 for Windows

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Recovering existing licence

Postby nbiresev » Sun Apr 30, 2017 2:38 am

Hi,

I have bought one licence for small stakes, and one for high stakes. Currently my laptop has pt4 with small stakes. I can't play NL100 with that. I don't know where is my high stake licence. Is there a way to recover it, if you could look at my personal details and see that I have issued pokertracker licence?

Kind regards,
Nenad.
nbiresev
 
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Re: Recovering existing licence

Postby Flag_Hippo » Sun Apr 30, 2017 7:58 am

I only see a small stakes license on your account so can you please let us know the following information in a Support Ticket:

1. The full name of the person who paid for PokerTracker (Full Stakes) especially if not you.

2. All possible email addresses in use at the time of doing so. It doesn't have to be the address you think was used, just send all those in use back then and we can search with each one.
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