pokerstars emailed hands not importing

[dajg]

Tried to import some hands played on my phone, sent via email and pasted into notepad. Import hands from disk fails with an error. Previous hands still import fine (as duplicates). Analysis of the notepad file shows the format has changed, summary now at the bottom and some line breaks removed.

[Flag_Hippo]

If you are transferring the content of the email to a text file make sure you save it as plain text and that the format is exactly as the original (lines should not be split, etc). You can also import from email directly using 'Get Hands From Email' and you can input your account details on the 'Configure -> Site & Import Options -> Accounts Configuration' page. Most email providers will show which server/port settings are required on their website.

[dajg]

As stated in the original email, this is something I do regularly and it usually works. The format of the file has changed as stated in the original email. I compared the text from an import last week with todays and there are clear differences.

[dajg]

Here is the new format:


*********** # 1 **************
PokerStars Zoom Hand #171921583305: Hold'em No Limit ($0.01/$0.02) - 2017/06/18 10:25:22 WET [2017/06/18 5:25:22 ET] Table 'Halley' 6-max Seat #1 is the button Seat 1: FullDomik ($1.05 in chips) Seat 2: dajg ($2.49 in chips) Seat 3: VL73 ($2 in chips) Seat 4: Viktor071292 ($2 in chips) Seat 5: Pienplay ($1.72 in chips) Seat 6: ceetn161 ($2 in chips)
dajg: posts small blind $0.01
VL73: posts big blind $0.02
*** HOLE CARDS ***
Dealt to dajg [Qs 6d]
Viktor071292: folds
Pienplay: folds
ceetn161: folds
FullDomik: calls $0.02
dajg: calls $0.01
VL73: checks
*** FLOP *** [6s Ad As]
dajg: bets $0.02
VL73: folds
FullDomik: raises $0.04 to $0.06
dajg: calls $0.04
*** TURN *** [6s Ad As] [2s]
dajg: checks
FullDomik: checks
*** RIVER *** [6s Ad As 2s] [Tc]
dajg: checks
FullDomik: checks
*** SHOW DOWN ***
dajg: shows [Qs 6d] (two pair, Aces and Sixes)
FullDomik: mucks hand
dajg collected $0.17 from pot
*** SUMMARY ***
Total pot $0.18 | Rake $0.01
Board [6s Ad As 2s Tc]
Seat 1: FullDomik (button) mucked [9c 6c] Seat 2: dajg (small blind) showed [Qs 6d] and won ($0.17) with two pair, Aces and Sixes Seat 3: VL73 (big blind) folded on the Flop Seat 4: Viktor071292 folded before Flop (didn't bet) Seat 5: Pienplay folded before Flop (didn't bet) Seat 6: ceetn161 folded before Flop (didn't bet)

and here is the old format:


*********** # 1 **************
PokerStars Zoom Hand #171565211826: Hold'em No Limit ($0.01/$0.02) - 2017/06/09 22:06:23 WET [2017/06/09 17:06:23 ET]
Table 'Halley' 6-max Seat #1 is the button
Seat 1: Lombitozorus ($2 in chips)
Seat 2: dajg ($2.32 in chips)
Seat 3: dennis1610 ($2.15 in chips)
Seat 4: KlubNika1606 ($5.41 in chips)
Seat 5: Sisy_O. ($2.06 in chips)
Seat 6: scorpionfish ($1.69 in chips)
dajg: posts small blind $0.01
dennis1610: posts big blind $0.02
*** HOLE CARDS ***
Dealt to dajg [5c Tc]
KlubNika1606: raises $0.04 to $0.06
Sisy_O.: folds
scorpionfish: folds
Lombitozorus: folds
dajg: folds
dennis1610: folds
Uncalled bet ($0.04) returned to KlubNika1606
KlubNika1606 collected $0.05 from pot
KlubNika1606: doesn't show hand
*** SUMMARY ***
Total pot $0.05 | Rake $0
Seat 1: Lombitozorus (button) folded before Flop (didn't bet)
Seat 2: dajg (small blind) folded before Flop
Seat 3: dennis1610 (big blind) folded before Flop
Seat 4: KlubNika1606 collected ($0.05)
Seat 5: Sisy_O. folded before Flop (didn't bet)
Seat 6: scorpionfish folded before Flop (didn't bet)

[Flag_Hippo]

I've just requested some Zoom hands from PokerStars and I do not get them in that format and I'm not sure what could be causing that. Can you try temporarily changing your email address in PokerStars to a different provider to see if the hands are received in the same format or not.