Hud stats not visible

Questions and discussion about PokerTracker 4 for Windows

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Hud stats not visible

Postby rahul » Sun Jun 18, 2017 1:57 pm

hey team,

I am unable to view my own stats on the hud while playing.

I am getting the following errors:

https://gyazo.com/1a2a0ad7511a20d141790bfe9b5c33a1

https://gyazo.com/a5218b301860ab616e496f23844b6ca4

https://gyazo.com/9aee473c5fa6eff6c84c1f1104bcfd11

can you please check ?
rahul
 
Posts: 23
Joined: Mon Sep 09, 2013 3:07 pm

Re: Hud stats not visible

Postby Flag_Hippo » Sun Jun 18, 2017 4:01 pm

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file so we can see the details of the error. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder. In addition to the PokerTracker4.log file can you please also attach your 5 latest PostgreSQL log files from:

C:/Program Files/PostgreSQL/x.y/data/pg_log
or here
C:/Program Files (x86)/PostgreSQL/x.y/data/pg_log

(x.y refers to the version of PostgreSQL installed on your computer).
Flag_Hippo
Moderator
 
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Joined: Tue Jan 31, 2012 7:50 am


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