Is that 4x of a small amount of winnings or a large amount of winnings? Make sure that you don't close the table windows before the final hand of the session has been imported. This is especially relevant if you play Speed or Zoom Poker because there may be several unfinished hands if you quick fold - leave the table open for a couple of minutes before closing it to make sure all hands have finished and been imported. I am not aware of any issue which would cause a large discrepancy so if you reimport the hands into a new database do you get the same results? If that's not the problem I'd recommend enabling logging in PokerTracker 4 (Configure -> Option -> Logging Enabled), taking a screenshot of your cashier at the beginning and end of each session and if you have an issue with the results send us the following files in a
Support Ticket:
1. Screenshots of your cashier (before & after) and your PokerTracker 4 session results. Get the entire PokerTracker 4 window and don't zoom in on anything.
2. The hand history files for the session.
3. Your PokerTracker4.log file.
You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.