New Hud group loads extremely slow

Questions and discussion about PokerTracker 4 for Windows

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New Hud group loads extremely slow

Postby jepardy » Mon Jun 19, 2017 10:16 am

Hi,
a new hud group loads extremely slow but if i make a Player Report all those stats load immediately.
Im using no filters in both.
Even if i use a single stat of my new hudgroupe as a popup, it takes very long to load.
The hudgroup contains a few non cacheable vs Hero Stats. But as i mentioned they load immediately as a player report and also my friends can use the group without a problem.
jepardy
 
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Re: New Hud group loads extremely slow

Postby Flag_Hippo » Mon Jun 19, 2017 11:56 am

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via a Support Ticket with your log file so we can investigate that for you. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder. In addition to the log file please also export your HUD profile and attach that to your ticket as well.
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