Majority of hands not importing

Questions and discussion about PokerTracker 4 for Windows

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Majority of hands not importing

Postby HailLucifer » Thu Jun 22, 2017 9:36 pm

Hi

It's the first time it's happening for me - when I loaded my zoom session, only 40 hands imported out of my 1k played. Afterwards I reconfigured the sites (pokerstars) and ended up importing the missing hands that way. But after trying to put in another session, it still doesn't work. Nothing changed in my PT4 version.
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Re: Majority of hands not importing

Postby Flag_Hippo » Fri Jun 23, 2017 6:08 am

So we can find out what's going on please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to us in a Support Ticket. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
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