Cache rebuiding not completing

Questions and discussion about PokerTracker 4 for Windows

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Cache rebuiding not completing

Postby Bill_Balas » Mon Jul 24, 2017 10:40 am

Hello,

After producing & introducing several custom stats on my popup's HUD, my HUD stopped showing at the tables. PT4 stops getting hands & just freezes when I press "stop getting hands".
Attempting to solve it, my cache rebuilding attempts keep getting stuck as soon as rebuiding Cache phase starts. Previous steps (Reindexing + Vacuuming and Analysing) develop normally.

My DB has 14 GB, but only 5,7 GB is shown now after several failed attempts to complete the task.

Housekeeping tasks have been individually done & get completed normally (Reindex, Vacuuming and Analyzing & Cluster).

What should I do?
Thanks.
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Re: Cache rebuiding not completing

Postby Flag_Hippo » Mon Jul 24, 2017 11:46 am

Can you please enable logging, reproduce the cache rebuild issue and then send your log file to us in a Support Ticket so we can see what's going on.
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