Error message after downloading new update

Questions and discussion about PokerTracker 4 for Windows

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Error message after downloading new update

Postby Drobb » Sun Oct 22, 2017 5:32 pm

I downloaded the 4.14.27 update and started getting an error message that a large number of hands need to import. I don't know why that would be. It does start importing hands but they are duplicates and errors. Is it for some reason going to a different folder than before? I import hands while playing and then I do manually import some hands between 2 computers but that folder is empty right now. The files just sit in the America's Cardroom user profile hand history file and have never been a problem before.
Drobb
 
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Re: Error message after downloading new update

Postby WhiteRider » Mon Oct 23, 2017 3:07 am

There's a known issue that can happen with WPN after the last update. Please open a Support Ticket and we'll be able to send you an alpha version which resolves it, and notify you when the next full release is (which will include this fix).
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