No hands to tag in pokerstars zoom

Questions and discussion about PokerTracker 4 for Windows

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No hands to tag in pokerstars zoom

Postby ZeroDegreez » Mon Nov 20, 2017 6:42 pm

Hi!
When I play other tables than zoom, the HUD button to the left list the 5 latest played hand and an option to tag a hand in progress. Recently no hands are showing when playing zoom. If I start the hand history viewer in order to tag a hand, my tables freezes during the start and make me sit out. What is wrong?

Best Regards and thanks!
ZeroDegreez
 
Posts: 20
Joined: Sat May 11, 2013 9:00 am

Re: No hands to tag in pokerstars zoom

Postby Flag_Hippo » Mon Nov 20, 2017 7:27 pm

The missing tag menu while playing Zoom games will be resolved with the next release of PokerTracker 4 and if you would like to be notified when that's available you can open a Support Ticket. If you are having any other trouble please enable logging, reproduce the problem and then send your log file to us. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
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Re: No hands to tag in pokerstars zoom

Postby ZeroDegreez » Tue Nov 21, 2017 7:41 am

Great! Thanks for the reply!
ZeroDegreez
 
Posts: 20
Joined: Sat May 11, 2013 9:00 am


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