import/hud problems

[Assad91]

Hey pt 4 was working perfectly then i got this errors when i restarted the program:

https://gyazo.com/abb7ec38f75b24958553ae5f2434138d

what to do?

[Flag_Hippo]

Party have made a change to their tournament hand histories which has caused this issue and it will be resolved in the next official release. If you want to be automatically notified when that's available and/or have access to an alpha version so you can test the fix then please open a Support Ticket.

[Assad91]

but i get the problem with my winamax hud and import as well?

[Assad91]

as you can see its both party and wina. i realized in mid of sess that i didnt have hud and restarted pt4 and got these errors:


https://gyazo.com/ae317a5692fa3638093a265ea14b7aa3

[Flag_Hippo]

The division by zero error is being caused by the new format of partypoker hands and that will prevent the cache being updated for any new hands regardless of what site that is on so please open a Support Ticket.

[Assad91]

i made a ticket on wednesday and still havnt heard from ur guys. any updates pls?

[WhiteRider]

I don't see any tickets on your account - if you posted it when you weren't logged in please post the ticket number here and we'll check it for you, but it's possible you didn't actually create it.

[Assad91]

https://gyazo.com/0069c2158e832eb3db9f9bf4992dc63a

should i still make a new ticket or can u find it now?

[Flag_Hippo]

Your ticket was replied to on the 11th January so please check your junk/spam folder and make sure that support@pokertrackersoftware.com is in your whitelist. You can also access your support tickets and our replies at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.