Pokerstars not importing Windows 10

Questions and discussion about PokerTracker 4 for Windows

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Pokerstars not importing Windows 10

Postby jannilive » Fri Jan 19, 2018 9:13 am

I just installed Pokerstars. HH track matches for PT4 and where they are saved on disc. No hands are imported though. Any ideas?
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Re: Pokerstars not importing Windows 10

Postby Flag_Hippo » Fri Jan 19, 2018 2:19 pm

Is the option to 'Save My Hand History' enabled in the PokerStars client and are the hands saving in English? Are you clicking 'Play Poker -> Get Hands While Playing' in PokerTracker 4? If that's not the trouble then please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on here:

Tutorial: Reporting A Problem
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