Issue Importing

Questions and discussion about PokerTracker 4 for Windows

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Issue Importing

Postby potamito » Mon Feb 12, 2018 1:20 pm

When importing hands from other players i get a warning saying "Encountered cancelled hand history. (Line #301250)" and after quickly browsing through the forums i saw an old thread saying this message was due to...

This normally only happens for observed hands - occasionally we don't get complete information about a hand via the memory grabber that PT4 uses to generate observed hands. It can also happen if the big blind is posted and everyone else sits out, but you shouldn't see it for your played hands which actually took place.


But the issue for me is the fact that is crashing with the importing process, i´ve created a couple of new DBs and whenever that messages popups up again PT4 just stops importing....thoughts?
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Re: Issue Importing

Postby Flag_Hippo » Mon Feb 12, 2018 8:47 pm

So we can investigate this can you please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with your log file and a sample of these hands.
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