Problem with date

Questions and discussion about PokerTracker 4 for Windows

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Problem with date

Postby fabian88 » Wed Feb 21, 2018 11:07 am

Hello, I have this problem with the date on pt4: In the report it looks like I played this hand at 2pm but the real time I played was at 12am like in replayer. Any suggestions to solve this?

L.E. I forgot to mention: I have this problem with all hands. I saw is a difference for 10 hours between report and replayer.
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Re: Problem with date

Postby Flag_Hippo » Wed Feb 21, 2018 5:05 pm

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with a sample of original hand histories. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 the file we need is the text file called 'PokerTracker4.log' that is in that folder and in that same window will be the 'Processed' folder where your hand history files are archived.
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