HUD not working

[socito]

Hud is not working in latest update from partypoker. How can I fixed it?

[Flag_Hippo]

Please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file so we can see what's going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem

[wololo]

Hud is not working in latest update from partypoker. How can I fixed it?

+1

[Rwinner]

+1

[Flag_Hippo]

I do not see a support ticket from the OP so can you please open a ticket with a PokerTracker4.log file that's recorded the trouble so we can investigate this for you.

[Rwinner]

I did file a support ticket yesterday with the log file included

[WhiteRider]

If you are playing FastForward then we pushed a fix yesterday, and that will be downloaded automatically when you restart PT4 (also close Party Poker down whilc you restart PT4).
If you're still having problems after restarting both Party and PT4 please do open a support ticket so that we can see what is going on.

[Rwinner]

I works thanks!

[Ic3Dud3]

iw tryed to restart and re-download both PT4 and partypoker but it didnt work. HUD still isnt working , but hands are beeing imported. any tips ?

[Flag_Hippo]

If it's not working for you please open a Support Ticket with a log file that has recorded the issue:

Tutorial: Reporting A Problem