Hud dont start and Hand unrecognized

Questions and discussion about PokerTracker 4 for Windows

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Hud dont start and Hand unrecognized

Postby LOLI » Wed Mar 07, 2018 7:08 pm

hi i wanna try poker tracker 4 for the first time, but i tried many things on youtube and trying to follow step by step instructions but when i click Start getting hand, i see hands counting but hud is not starting and every hand statut is unrecognized. please help me.
i dont know what to do.
LOLI
 
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Joined: Wed Mar 07, 2018 6:57 pm

Re: Hud dont start and Hand unrecognized

Postby Flag_Hippo » Thu Mar 08, 2018 7:28 am

Is your poker software running in English and saving hands in English? If that's not the problem then so we can see what is going on here please enable logging in PokerTracker 4, play a few hands at a table or two and then send your log file to us in a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

You can access the log file after you have played a few hands by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window - the file we need is the text file called 'PokerTracker4.log' that is in that folder.
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Re: Hud dont start and Hand unrecognized

Postby LOLI » Thu Apr 19, 2018 8:40 am

where can i contact the support from poker tracker, i never been able to use one time the poker tracker and now i cant even get access to the 30 free days try out.
what can i do ? can some one help me please ?
LOLI
 
Posts: 4
Joined: Wed Mar 07, 2018 6:57 pm

Re: Hud dont start and Hand unrecognized

Postby Flag_Hippo » Thu Apr 19, 2018 1:55 pm

You can contact us here where one of our support technicians can assist you.
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